Payment and Delivery

For your online payments, the amount will be charged to your credit card at the end of your order. In case of order cancellation due to possible order cancellation or stock issues, a refund will be issued to your credit card within 14 business days.

Delivery

We strive to hand over the products you have ordered to the cargo on the same day. For products that take time to procure, the cargo delivery time is 7 business days, as stated in the product details. You will be informed in case of any potential delivery delays.

To ensure smooth product delivery, please provide the address of your current location during the day as the delivery address.

Your requests will be processed for preparation according to the delivery type you specified at the end of the order. Products from our Istanbul-based company will be sent with Aras Kargo and Yurtiçi Kargo companies. After your orders are approved, they will be delivered to the Cargo company within a maximum of 7 (seven) business days.

You can discuss different delivery conditions by consulting our customer representative. Additionally, cargo deliveries are only valid for Turkey.

Payment Tracking

If the system cannot complete the transaction due to any problem, our visitor is informed about this situation at the end of the payment page.

In case of any error in the specified address, the orderer is contacted regarding the undeliverable order.

The validity of the email address provided by our visitor is confirmed by an automatic email sent after the order transfer.

We are responsible to the bank whose credit card system we use, as much as to the customer, for the successful delivery.

 Please note!

Please open and check packages that you think may have been damaged during shipment in front of the delivery company official. If you believe there is any damage to the product, do not accept the product and have the cargo company prepare a damage report.

After the product is received, the cargo company is deemed to have fully fulfilled its duty.

If the product is damaged: Please notify us of the report you prepared as soon as possible by sending it to xxx@outlook.com.

Once you complete these steps, we will begin working on your package and arrange for redelivery as soon as possible.

If you briefly explain why you want to return the product in this email, you will help us in our work with the product.